SERVICE VISION STATEMENT
Ghandhara Nissan is continually confronting with ever increasing
technical innovations and changes in customer requirements. With
such changes, the role of Service Department has been
intensifying in importance year after year. Providing customers
with high quality After Sales Services has now become the
decisive in maintaining Ghandharaís edge over competitors.
Operation of Service Department can simply be defined as:
a) Trouble free operations/ optimum performance
b) Fix It Right the FIRST TIME.
c) Regular training programs to strengthen dealerís base.
Ghandhara Nissan prime objective is to achieve maximum customer
satisfaction, which ultimately leads to highly profitable
results. Our major operation revolves around customer
This makes Ghandhara Nissan a truly CUSTOMER ORIENTED COMPANY.
Service department have a team of professionals, to obtain
Expansion/ strengthen authorized dealer
Regular training programs
Periodic visits to dealerships
Free checkup campaigns
Expansion/Strengthen Authorized Dealer
In order to provide efficient after sales services to our valued
Nissan customers the current dealership network is being
strengthen and expanded further keeping in view customers
demands and expectations.
In this regard countrywide surveys are conducted time to time to
evaluate/mark the cities/areas. Moreover if dealers already
exist at such location, the existing dealerís facilities are
upgraded on regular basis.
In order to provide personalized services to each and every
Nissan customer, it has been planned to introduce following
Dealership is maintaining customer profile and
full service history of the each unit, including all scheduled
maintenances and repair works carried out.
Customer will not have to repeat the service
history again and again.
Dealership is having computer data based
records of all their customers with their mailing addresses.
These mailing addresses are valuable for marketing purposes as
well. Dealers are mailing reminder for next due checkup,
seasonal campaign and free checkup clinic advance information
about new products to be launched in future and other
promotional activities intimation for their customers. This is
increasing loyalty, help retaining customers and enhancing
Periodic Visits to Dealerships::.
Service staff visits periodically to service dealerships to
collect product feedback information and to assist / guide the
dealer in resolving their day to day problems.
Further, technical specification and features of product are
also discussed in order to update their knowledge about product.
During visits, our Service Staff supervise / attend customer
complaints and warranty cases at the dealerships to achieve
maximum customer satisfaction.
Free Checkup Campaign::.
Ghandhara Nissan launches countrywide Free Checkup Campaign, on
annual basis at their dealerships. Schedule of campaign is
advertised well before commencement through leading newspapers
and by mailing direct letters to customers / fleet operators.
Thorough checkup of vehicle is performed by the team of Nissan
experts and necessary advice regarding daily checkup, periodic
maintenance and repair is given to end users for durability and
the best performance of Nissan range of vehicles. Moreover
campaign helps in order to collect customerís feedback about
product performance and improvements to enhance their
In order to evaluate the product performance and opinion of
users/ customers about the product and quality of after sales
services that customer expect and should receive, is conducted
by mailing the CSI Survey Form directly to individual Nissan
customers and by interviewing the visiting customers at
dealerships by Ghandhara Nissan Service team.
GHANDARA NISSAN LIMITED
Committed to CUSTOMER SATISFACTION